Complaints Management &
Resolution Policy
Glide is committed to ensuring any person or organisation using Glide services and products or that is affected by our operations has the right to lodge a complaint and to have their concerns heard and addressed appropriately and promptly.
Glide defines the term complaint as an expression of dissatisfaction or grievance made by a customer or member of the public with any product, service or conduct by Glide.
To ensure customer feedback and complaints are dealt with in the most effective and efficient manner, Glide has processes for dealing with complaints in key areas such as customer service and sales, service and delivery and products.
Our objective is to resolve all complaints during the customer’s first call. Our staff have the training and authority to deal with most of the problem or enquiries which customers have on the spot and will take it further up the chain if the matter is not resolved.
We are committed to continuous improvement, therefore encourage and embrace the opportunity afforded to us, to improve when a customer or member of the public lodges a complaint / dissatisfaction.
How can I lodge a complaint?
Glide provides easy access and a point of contact to lodge a complaint which includes the following:
Phone: by calling the office on (08) 9345-3400
Email: email us at glidehr@glide.com.au
Website: download the form from our website at www.glide.com.au
In Person: come see us at 25 Ledgar Road, Balcatta WA, 6021.
Complaints will be lodged on our Complaints register and will be acknowledged and if a response is requested, we will get back with you within 10-14 days from the time of lodgement.
We ensure all complaints are handled in the most appropriate ways which includes promptly and professionally.